Return Policy

While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. Simply contact us in writing within 7 days after receipt of goods, we will then give you a returns number which you enclose with the item and post back to:

Returns, Loftcat Home Ltd, 22 Bullocks Lane, Hertford, Herts. SG13 8DB.

Items must be returned within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time. Please ensure all items are wrapped securely and we recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

If an item is damaged.

Accessory items.

Please contact us in writing by either post or e-mail within 5 working days, stating your order number, product code and damage to the product. We will contact you with a return number and arrange for a delivery of a replacement item where possible or issue a full refund.

Furniture deliveries.

The delivery person will wait whilst you inspect your goods on delivery, please make sure that you check your order before signing for it. No liability for damage claims will be accepted after the item has been signed for.

"Unchecked" is not suitable to confirm receipt of goods, and will not be valid in the event of a damage claim. Should the item be damaged, please specify the damage on the delivery form, and the delivery men will take the item back with them. Once your claim has been processed, we will refund your card; this will be done within 30 days.

Measurements

Please make sure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.